Terms of Use

Acceptance of Terms

By accessing and using our design management platform and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. These terms govern your relationship with us and establish the framework for your engagement with our strategic design operations services.

If you do not agree with any part of these terms, you should not use our design operations platform or access our creative team management resources. Your continued use of our services constitutes ongoing acceptance of these terms and any modifications we may make from time to time.

These Terms of Use apply to all users of our website, including visitors who browse our design management content, individuals who request consultations, and organizations that engage our strategic design leadership services.

Service Description

Our platform provides comprehensive design management services, including design operations optimization, creative team leadership development, and design ROI measurement methodologies. These services are delivered through various formats including consultations, workshops, strategic planning sessions, and ongoing advisory relationships.

The specific scope, deliverables, timeline, and terms for individual design management engagements are detailed in separate service agreements that supplement these general Terms of Use. Our strategic design operations services are customized to meet the unique needs and objectives of each client organization.

We reserve the right to modify, suspend, or discontinue any aspect of our design management services at any time, with appropriate notice to affected users. Such changes may be necessary to improve service quality, address technical requirements, or adapt to evolving industry standards.

User Responsibilities

Intellectual Property Rights

All content on our design management platform, including text, graphics, methodologies, frameworks, case studies, and other materials, is protected by intellectual property laws. This content represents our proprietary approach to strategic design operations and creative team leadership development.

You may access and use our design operations resources for your internal business purposes, but you may not reproduce, distribute, modify, or create derivative works from our content without explicit written permission. This restriction helps us maintain the quality and integrity of our design management methodologies.

Any feedback, suggestions, or contributions you provide regarding our design ROI measurement tools or strategic frameworks may be used by us to improve our services, and you grant us the right to incorporate such feedback into our design operations platform and methodologies.

Service Availability and Performance

While we strive to maintain consistent availability of our design management platform and services, we cannot guarantee uninterrupted access or error-free operation. Technical maintenance, system updates, and unforeseen circumstances may occasionally affect service availability.

Our design operations consultations and strategic planning sessions are delivered by qualified professionals, but individual results may vary based on organizational factors, implementation approaches, and market conditions that are beyond our direct control.

We commit to providing our design management services with reasonable skill and care, using industry-standard practices and methodologies. However, we cannot guarantee specific outcomes or results from the implementation of our creative team leadership recommendations or design ROI measurement strategies.

Payment Terms

Payment terms for our design management services are specified in individual service agreements and invoices. Standard payment terms require settlement within specified periods, and late payments may incur additional charges as outlined in your service agreement.

All fees are stated in Sri Lankan Rupees unless otherwise specified, and payment methods accepted include bank transfers and other arrangements as agreed upon during the engagement process. Pricing for our strategic design operations services reflects the customized nature of our offerings and the expertise required for effective implementation.

Refund policies vary by service type and are detailed in specific service agreements. Generally, refunds may be available for unused portions of prepaid services, subject to reasonable cancellation notice and completion of any work already begun on your design management initiatives.

Limitation of Liability

Our liability in connection with our design management services is limited to the maximum extent permitted by applicable law. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our design operations platform or services.

The total liability for any claims related to our strategic design management services shall not exceed the amount paid by you for the specific services giving rise to the claim. This limitation applies regardless of the legal theory upon which the claim is based.

These limitations recognize that design management outcomes depend on numerous factors including organizational culture, market conditions, implementation quality, and other variables that may be outside our direct influence or control.

Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of our design operations services, violation of these Terms of Use, or infringement of any third-party rights in connection with your implementation of our design management recommendations.

This indemnification includes costs and legal fees incurred in defending against such claims, provided that we notify you promptly of any such claims and cooperate reasonably in the defense. The indemnification obligation continues beyond the termination of our design management services for claims arising from activities during the service period.

Termination

Either party may terminate ongoing design management services with appropriate notice as specified in individual service agreements. Termination does not relieve either party of obligations incurred prior to the termination date or affect rights and obligations that by their nature should survive termination.

We reserve the right to terminate or suspend access to our design operations platform immediately if you violate these Terms of Use or engage in activities that could harm our reputation, compromise our services, or violate applicable laws or regulations.

Upon termination, you must cease using our proprietary design management methodologies and return or destroy any confidential materials provided during our strategic design operations engagement, except as required for your internal business records.

Dispute Resolution

Any disputes arising from these Terms of Use or our design management services should first be addressed through direct communication and good-faith negotiation. Most issues can be resolved through collaborative discussion and mutual understanding of each party's perspectives and constraints.

If direct negotiation does not resolve a dispute, the parties may pursue mediation or other alternative dispute resolution methods before resorting to formal legal proceedings. This approach aligns with the collaborative nature of effective design operations and strategic partnership relationships.

These Terms of Use are governed by the laws of Sri Lanka, and any legal proceedings shall be conducted in the appropriate courts within Sri Lanka, unless otherwise agreed upon by both parties for specific design management engagements.

Modifications to Terms

We may modify these Terms of Use from time to time to reflect changes in our design management services, legal requirements, or business practices. Significant changes will be communicated through appropriate notices on our website or direct communication with active service clients.

Your continued use of our design operations platform after modifications take effect constitutes acceptance of the updated terms. If you disagree with any changes, you should discontinue using our services and may terminate any ongoing design management engagements according to the applicable service agreement terms.

Modified Terms of Use will include an updated effective date, and we encourage regular review of this document to stay informed about the framework governing your relationship with our strategic design management services.

Miscellaneous Provisions

If any provision of these Terms of Use is found to be unenforceable, the remaining provisions shall continue in full force and effect. Our failure to enforce any term or condition does not constitute a waiver of our right to enforce that or any other provision in the future.

These Terms of Use, together with any applicable service agreements, constitute the complete agreement between you and us regarding the use of our design management platform and services, superseding any prior communications or agreements on these subjects.

For questions about these Terms of Use or our design operations services, we encourage you to contact us through the mechanisms provided on our website. We are committed to maintaining clear and fair terms that support effective strategic design management relationships.